Job Description
Are you looking for a flexible way to earn extra cash while advancing your career in the tech industry? Apex Digital Solutions is seeking a dynamic Part-Time Technical Support Specialist to join our growing team in New York.
We pride ourselves on our fast-paced environment and are offering an immediate hire process for qualified candidates. This role is perfect for those seeking a part-time career with competitive pay and professional development opportunities.
Why You Should Apply:
- Immediate Start: Onboard within 48 hours of application.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn up to $35.00 per hour based on experience.
- Growth Potential: Clear pathways to full-time roles and management.
Responsibilities
- Provide tier-1 technical support to clients via phone, email, and live chat.
- Troubleshoot hardware and software issues with precision and speed.
- Document all customer interactions and technical resolutions in the CRM system.
- Collaborate with the engineering team to escalate complex bugs effectively.
- Maintain a high level of customer satisfaction through clear communication.
- Assist in training new part-time hires on company protocols.
- Ensure strict adherence to security and data privacy policies.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication abilities.
- Ability to work independently and manage time effectively.
- Previous customer service experience is a plus but not required.
- Reliable internet connection if working remotely.