Job Description
We are seeking a detail-oriented Part-Time Technical Support Specialist to join our dynamic team in San Francisco. This is an immediate hire opportunity for a proactive problem solver looking for flexible working hours in a fast-paced tech environment.
As a key member of our support team, you will be the first point of contact for our clients, ensuring seamless technical operations and top-tier customer satisfaction. If you are looking for a part-time role that offers growth and competitive pay, we want to hear from you.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and chat.
- Diagnose and resolve hardware and software issues for remote and on-site clients.
- Maintain accurate records of customer interactions and support tickets in our CRM.
- Collaborate with the engineering team to escalate and resolve complex technical issues.
- Ensure all support processes comply with company security and compliance policies.
- Assist in the deployment and onboarding of new hardware and software solutions.
Qualifications
- Minimum of 1-2 years of experience in a technical support or help desk role.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills.
- Ability to troubleshoot network connectivity and standard security protocols.
- Must be available to start immediately.
- High school diploma or equivalent required; Associate’s degree preferred.