Job Description
Are you a tech-savvy professional looking for a role that offers the ultimate work-life balance? Apex Digital Solutions is currently seeking a detail-oriented Part-Time Technical Support Specialist to join our innovative team in Oakland, California.
We pride ourselves on providing flexible employment opportunities that adapt to your lifestyle. In this role, you will be the first point of contact for our clients, ensuring their technical needs are met with precision and care.
Why Apply?
- Flexible Schedule: Work hours that fit your personal commitments.
- Remote Options: The ability to work from home or hybrid.
- Professional Growth: Continuous training on the latest technology.
Responsibilities
- Diagnose and troubleshoot complex hardware and software issues for end-users.
- Provide exceptional technical support via phone, email, and remote desktop tools.
- Maintain accurate and up-to-date documentation of technical issues and resolutions.
- Collaborate with the IT team to implement security patches and software updates.
- Assist with the setup and configuration of new devices and workstations.
- Monitor system performance and proactively resolve potential outages.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT is preferred.
- Minimum of 1-2 years of experience in technical support or a related field.
- Strong knowledge of Windows and macOS operating systems.
- Excellent written and verbal communication skills with a customer-first mindset.
- Ability to work independently and manage time effectively within a flexible schedule.
- Familiarity with network troubleshooting and basic server knowledge is a plus.