Job Description
Are you a tech-savvy professional looking for part-time opportunities that fit your lifestyle? Apex Digital Solutions is seeking a detail-oriented Technical Support Specialist to join our dynamic team. We offer a flexible schedule and the unique opportunity to work weekend shifts while maintaining a work-life balance. If you are based in Omaha and passionate about solving complex IT problems, we want to hear from you.
As a part of our team, you will play a crucial role in ensuring our clients' technology runs smoothly. Whether it's troubleshooting hardware issues, managing software updates, or providing remote assistance, your expertise will be valued.
Why Join Us?
- Flexible hours tailored to your availability.
- Competitive hourly rate for part-time work.
- Professional development opportunities in a growing tech hub.
Responsibilities
- Provide Tier 1 & 2 Technical Support: Assist users with hardware and software issues via phone, email, and remote desktop tools.
- Weekend Coverage: Manage technical support tickets and ensure minimal downtime during off-hours.
- Ticket Management: Log and track all support interactions in our CRM system with high accuracy.
- System Maintenance: Perform routine checks on servers and workstations to prevent system failures.
- Client Communication: Deliver clear, concise instructions to non-technical users to resolve their queries efficiently.
- Hardware Troubleshooting: Diagnose and repair printer issues, network connectivity problems, and peripheral malfunctions.
Qualifications
- Experience: 1-2 years of experience in IT support, help desk, or technical customer service.
- Availability: Must be available to work weekend shifts and flexible hours.
- Technical Skills: Proficiency in Windows and macOS operating systems; knowledge of Linux is a plus.
- Communication: Excellent verbal and written communication skills with a customer-first attitude.
- Education: Associate degree or certification (CompTIA A+, Network+) preferred.
- Remote Work: Ability to work remotely or from our Omaha office as required.