Job Description
Are you a problem-solver looking for a role that offers flexibility without sacrificing professional growth? Apex Digital Solutions is seeking a dynamic Part-Time Technical Support Specialist to join our elite team in San Diego, CA.
Working in our premium evening and weekend shift rotation allows you to maintain a healthy work-life balance while making a significant impact on our client experience. You will be the bridge between our clients and our advanced technical infrastructure.
Why Join Us?
- Flexible Schedule: Choose your shifts to fit your lifestyle.
- Premium Compensation: Competitive hourly rate based on experience.
- Growth Opportunities: Clear pathway to full-time roles and management positions.
Responsibilities
- Provide top-tier technical troubleshooting and customer support via chat, email, and phone during evening and weekend hours.
- Diagnose and resolve complex hardware and software issues for remote clients efficiently.
- Maintain detailed, accurate records of all support tickets and customer interactions in our CRM system.
- Collaborate with the full-time engineering team to escalate and resolve critical technical incidents.
- Conduct proactive system health checks during your shift to prevent downtime and ensure client satisfaction.
- Ensure strict adherence to SLA (Service Level Agreement) metrics and quality standards.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is preferred.
- Proven experience in technical support or customer service, specifically in high-volume environments.
- Strong working knowledge of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills with a customer-centric mindset.
- Ability to work independently and self-manage effectively during evening and weekend shifts.
- Reliable high-speed internet connection and a dedicated home office setup.