Job Description
We are seeking a dedicated Part-Time Technical Support Specialist to join our dynamic team in Chicago, Illinois. If you thrive in a fast-paced environment and enjoy helping others solve technical problems, we want to hear from you. This role offers the flexibility of evening and weekend shifts, allowing you to balance your work and personal life effectively.
As a key member of our support team, you will be responsible for diagnosing and resolving technical issues for our clients. We pride ourselves on our modern work culture and are looking for candidates who are proactive, detail-oriented, and ready to contribute to our mission of excellence.
Responsibilities
- Provide expert technical support to clients via phone, email, and chat during evening and weekend hours.
- Troubleshoot hardware, software, and network connectivity issues.
- Document all technical interactions and resolutions in our ticketing system.
- Escalate complex issues to senior engineers when necessary.
- Maintain a high level of customer satisfaction and professionalism at all times.
- Conduct basic training sessions for new team members on support procedures.
Qualifications
- Minimum of 1 year of experience in technical support or a related IT field.
- Strong knowledge of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- High school diploma or equivalent; Associate degree preferred.
- Problem-solving mindset with a customer-centric approach.