Job Description
We are looking for a dedicated and personable Part-Time Technical Support Specialist to join our dynamic team in Washington, DC. If you thrive in a fast-paced environment and enjoy helping others solve problems, this is the opportunity for you.
Why Apply?
- Flexible Evening and Weekend shifts available.
- Competitive pay and comprehensive benefits package.
- Opportunity for growth within a leading tech firm.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues.
- Manage and update customer accounts and service tickets in CRM software.
- Document all interactions and resolutions accurately.
- Escalate complex issues to senior engineering teams when necessary.
- Assist in training new support representatives on protocols.
Qualifications
- High School Diploma or equivalent required.
- 1-2 years of experience in customer service or technical support.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work weekends and evenings as required.
- Proficiency in Microsoft Office Suite.