Job Description
Are you looking for a rewarding career with flexible hours in sunny San Diego?
Apex Global Systems is currently seeking a highly motivated Part-Time Technical Support Specialist to join our dynamic team. If you have a passion for technology and a knack for solving problems, we want to hear from you. This role is perfect for individuals seeking immediate hire opportunities with evening and weekend availability.
As a part of our support team, you will play a crucial role in ensuring our clients receive top-tier service. We offer a collaborative environment, competitive pay, and the chance to grow your skills in a leading tech company.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network issues efficiently.
- Maintain accurate and detailed records of all customer interactions and resolutions in our CRM system.
- Collaborate with senior engineers to escalate and resolve complex technical tickets.
- Stay updated on the latest technology trends and internal systems to provide accurate assistance.
- Adhere to all company policies and quality assurance standards during every interaction.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Basic knowledge of Windows, macOS, and common office software (Microsoft Office, Google Workspace).
- Strong verbal and written communication skills with a customer-first attitude.
- Ability to work evenings, weekends, and holidays as required by the shift schedule.
- Proven problem-solving skills and the ability to remain calm under pressure.
- Reliable internet connection and a dedicated workspace if working remotely.