Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Digital Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our high-energy team in Atlanta, Georgia. We are currently hiring for our Evening and Weekend shifts, offering the perfect work-life balance for students, parents, or anyone looking to supplement their income.
As a key member of our support team, you will be the first point of contact for our clients, ensuring they receive world-class service and technical assistance. We value innovation, integrity, and a customer-first mindset. Join us and grow your career in a dynamic environment where your skills are recognized and rewarded.
Responsibilities
- Provide exceptional technical assistance to customers via phone, email, and live chat during evening and weekend hours.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently and accurately.
- Document all customer interactions, troubleshooting steps, and resolutions in our CRM system.
- Escalate complex technical issues to senior engineers while keeping customers informed.
- Stay current with the latest technology trends and product updates to provide accurate information.
- Maintain a positive and professional demeanor while managing high call volumes.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- 1+ years of experience in technical support, help desk, or customer service.
- Strong troubleshooting skills for Windows, Mac, iOS, and Android devices.
- Excellent written and verbal communication skills with a focus on clarity and empathy.
- Ability to work rotating shifts, including weekends, nights, and holidays.
- Basic understanding of networking concepts and remote support tools.