Job Description
We are seeking a highly motivated Part-Time Technical Support Specialist to join our dynamic team in Nashville. This is an excellent opportunity for individuals looking for a flexible evening schedule with immediate hiring prospects. If you thrive in a fast-paced environment and enjoy helping others navigate technology, we want to hear from you.
As a key member of our support team, you will play a crucial role in ensuring our clients have seamless technical experiences. We offer a competitive hourly rate and a supportive work culture that values work-life balance.
Responsibilities
- Provide top-tier technical assistance to clients via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently.
- Log and manage technical support tickets in our CRM system.
- Collaborate with the senior engineering team to escalate complex problems.
- Document solutions and update our knowledge base regularly.
- Ensure a high level of customer satisfaction and retention.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Basic understanding of Windows operating systems and troubleshooting protocols.
- Excellent verbal and written communication skills.
- Ability to work independently and meet deadlines during evening shifts.
- Reliable internet connection and a quiet workspace.