Job Description
Are you a tech-savvy problem solver looking for a flexible schedule in the heart of El Paso? Sunrise Digital Solutions is seeking a talented Part-Time Technical Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier digital solutions to our clients, and we need someone who thrives in a fast-paced, modern environment.
As a Part-Time Support Specialist, you will be the first line of defense for our clients, ensuring their technical needs are met with precision and care. This role offers the perfect work-life balance for students, parents, or anyone looking to supplement their income while working with cutting-edge technology.
Why Join Our Elite Team?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Flexible Schedule: Choose hours that fit your lifestyle.
- Modern Tech Stack: Work with the latest tools and software.
- Growth Opportunities: Clear path for professional advancement.
Don't miss this chance to elevate your career in a role that values flexibility and expertise. Apply now!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Troubleshoot hardware and software issues efficiently to minimize downtime.
- Document technical issues and resolutions accurately in our CRM system.
- Collaborate with the engineering team to escalate and resolve complex bugs.
- Maintain a high level of customer satisfaction and professional demeanor.
- Assist in the onboarding process for new software tools and platforms.
Qualifications
- High School Diploma or equivalent required; Associate degree in IT is a plus.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and networking.
- Strong communication skills and a customer-first attitude.
- Reliable internet connection and a dedicated home office setup.
- Ability to work independently and manage time effectively without direct supervision.
- Previous experience in a help desk or customer support role is preferred.