Job Description
About the Role
Apex Digital Solutions is urgently hiring a Part-Time Technical Support Specialist to join our dynamic team in Detroit, Michigan. We are looking for ambitious individuals who are eager to launch their careers in technology. We warmly welcome students and recent graduates who are ready to learn and grow.
In this role, you will serve as the first line of defense for our clients, ensuring that technical challenges are resolved swiftly and professionally. You will work in a collaborative environment that values innovation, integrity, and community.
Why Apply?
- Student Friendly: Flexible scheduling to accommodate your class load.
- Competitive Pay: Earn between $15.00 and $22.00 per hour.
- Growth Opportunities: Clear path to full-time employment and leadership roles.
- Modern Environment: Work with cutting-edge technology in the heart of the city.
Responsibilities
- Provide tier-one technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software malfunctions efficiently.
- Assist in the setup, configuration, and maintenance of computer workstations.
- Maintain accurate, up-to-date records of all technical issues and resolutions.
- Collaborate with senior engineers to escalate complex technical problems.
- Conduct basic training sessions for new hardware or software installations.
Qualifications
- Currently enrolled in a degree program (College or High School Senior).
- Basic knowledge of operating systems (Windows/macOS) and internet protocols.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Must be available to work evening shifts or weekends.