Job Description
Apex Digital Solutions is looking for a dedicated Part-Time Technical Support Specialist to join our innovative team in Boston, MA.
We are currently accepting applications for students and professionals seeking flexible work arrangements. If you have a knack for technology and love helping others solve problems, this is the perfect opportunity for you.
Why Apply?
- Flexible scheduling that fits your academic or personal life.
- Competitive hourly pay with performance bonuses.
- Opportunity to gain hands-on experience in a corporate environment.
- Access to cutting-edge technology and training.
Responsibilities
- Provide Tier 1 technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Document all customer interactions and technical resolutions in the CRM system.
- Collaborate with the engineering team to identify recurring technical bugs.
- Assist in the setup and maintenance of office equipment and network peripherals.
- Maintain a high level of professionalism and customer satisfaction at all times.
Qualifications
- High school diploma or currently enrolled in a relevant college degree program.
- Basic knowledge of operating systems (Windows, macOS) and office software.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Reliable internet connection for remote support duties.
- A positive attitude and willingness to learn new technologies.