Job Description
Are you a tech enthusiast looking for a flexible work-life balance? InnovateTech Solutions is seeking a Part-Time Technical Support Specialist to join our dynamic team in Los Angeles, CA. We pride ourselves on delivering top-tier customer experiences and offer a modern work environment with the freedom to choose your schedule. If you love solving problems and helping others navigate the digital world, we want to hear from you.
Why Join Us?
- Flexible hours to fit your lifestyle.
- Competitive hourly wage with performance bonuses.
- Opportunity to work remotely or in-office.
- Professional development and training resources.
We are looking for a self-motivated individual to support our growing client base with technical expertise and patience.
Responsibilities
- Provide tier-1 technical support via phone, email, and live chat.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Guide customers through complex technical procedures with patience and clarity.
- Document all customer interactions and resolutions in our ticketing system.
- Maintain up-to-date knowledge of the latest software, operating systems, and security protocols.
- Collaborate with the engineering team to identify recurring technical trends and improve documentation.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field preferred.
- Minimum of 1 year of experience in technical support, help desk, or customer service.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote or hybrid setting.
- Must be available for flexible hours, including evenings and weekends.