Job Description
Are you a tech-savvy problem solver looking for a flexible work-life balance? Apex Tech Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our dynamic team in Fresno, CA. We pride ourselves on delivering top-tier IT solutions, and we need a detail-oriented professional to help us maintain our high standards.
As a part-time team member, you will play a crucial role in ensuring our clients' technology needs are met efficiently. This is an excellent opportunity for someone looking to gain valuable industry experience while enjoying the flexibility of part-time hours.
Why Join Us?
- Flexible Schedule: Enjoy a balanced work-life integration with part-time hours.
- Professional Growth: Work with cutting-edge technologies and experienced mentors.
- Competitive Pay: Earn a competitive hourly rate commensurate with experience.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues efficiently and accurately.
- Document all technical issues, resolutions, and customer interactions in the CRM system.
- Assist in the installation, configuration, and maintenance of network systems.
- Collaborate with the senior IT team to improve support processes and documentation.
- Conduct basic software training for end-users as needed.
- Monitor system performance and report potential security vulnerabilities.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- 1-2 years of experience in a technical support or help desk role.
- Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Familiarity with basic networking concepts and troubleshooting protocols.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Customer-centric mindset with a passion for problem-solving.