Job Description
We are urgently hiring for a motivated Part-Time Technical Support Associate to join our growing team in Fort Worth, TX. If you are looking to earn extra cash while building a career in the technology sector, this is your chance to shine.
At Apex Support Services, we pride ourselves on delivering top-notch customer service and technical solutions. In this role, you will be the first point of contact for our clients, assisting them with technical inquiries and ensuring their success.
Why Join Us?
- Competitive hourly pay up to $25/hr.
- Flexible part-time schedule (evenings & weekends available).
- Comprehensive training provided.
- Opportunity for advancement within the company.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Troubleshoot software, hardware, and connectivity issues efficiently.
- Document detailed interactions and resolutions in our CRM database.
- Collaborate with senior technicians to resolve complex technical problems.
- Meet daily KPIs regarding call handling and customer satisfaction scores.
- Identify and escalate product or process improvement opportunities.
- Maintain a professional and positive demeanor under pressure.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to think critically and solve problems quickly.
- Reliable internet connection and quiet workspace.
- Flexibility to work non-traditional hours, including evenings and weekends.
- Previous customer service experience is a plus.