Job Description
Are you a motivated student or a professional seeking flexible work-life balance? TechHorizon Solutions is looking for a dedicated Part-Time Tech Support Specialist to join our dynamic team in San Jose, CA. We pride ourselves on a culture that values growth, flexibility, and community.
In this role, you will be the first line of defense for our clients, providing top-tier technical assistance and ensuring seamless user experiences. Whether you are looking to jumpstart your career or supplement your income with a reliable weekly paycheck, we offer the perfect platform to learn and grow.
Why Join Us?
- Weekly Payroll: Get paid on time, every time.
- Student Friendly: Flexible schedules designed to fit around your classes.
- Career Growth: Opportunities for advancement into full-time and senior roles.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot software and hardware issues efficiently.
- Document customer interactions and resolutions in our CRM system.
- Collaborate with the senior engineering team to escalate complex technical tickets.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or GED; currently enrolled in a relevant college program is a plus.
- Basic understanding of computer operating systems and networking concepts.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Availability to work a set shift, including weekends and holidays as needed.