Job Description
Are you a tech-savvy student looking to gain real-world experience? NexGen Systems is seeking a passionate Part-Time Technical Support Specialist to join our dynamic team in San Diego. We value education and offer a flexible schedule that perfectly accommodates your class load. Whether you are studying Computer Science, Information Technology, or Engineering, this is the perfect opportunity to bridge the gap between academic theory and professional application.
We are looking for someone eager to learn, who thrives in a fast-paced environment, and wants to build a resume that stands out to top-tier employers in the tech industry.
Responsibilities
- Provide tier-1 technical support and troubleshooting for internal staff and clients via chat, email, and phone.
- Assist in the deployment, configuration, and maintenance of software applications and hardware peripherals.
- Monitor system logs and performance metrics to ensure 99.9% uptime.
- Document technical issues and resolutions in our centralized knowledge base.
- Collaborate with senior developers and IT managers to identify and fix software bugs.
- Conduct basic training sessions for new team members on internal tools.
Qualifications
- Currently enrolled in a Bachelor’s or Associate’s degree program (Computer Science, IT, or Engineering preferred).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and operating systems (Windows/macOS).
- Proficiency in Microsoft Office Suite and Google Workspace.
- Excellent written and verbal communication skills with a customer-centric attitude.
- Ability to work independently and prioritize tasks effectively during busy periods.
- Familiarity with HTML, CSS, or JavaScript is a strong plus.