Job Description
Are you a problem-solver with a passion for technology? Apex Digital Systems is seeking a dedicated Part-Time Technical Support Specialist to join our growing team in San Antonio, Texas. This hybrid role offers the flexibility you need while providing the opportunity to work with cutting-edge technology.
We value work-life balance and offer a competitive hourly rate. If you have a knack for diagnosing issues and a friendly demeanor, we want to hear from you.
Responsibilities
- Provide expert technical assistance via phone, email, and live chat to our diverse client base.
- Diagnose and resolve hardware and software issues efficiently.
- Maintain accurate documentation of all technical support tickets and resolutions.
- Collaborate with the engineering team to suggest product improvements.
- Train junior staff members on best practices for customer service.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1+ years of experience in a technical support or help desk environment.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage a flexible schedule.