Part-Time Remote Technical Support Specialist

Are you seeking a flexible career path that fits your lifestyle? Apex Digital Systems is currently hiring a Part-Time Technical Support Specialist to join our growing team. We are dedicated to providing exceptional service to our clients and offer a remote-first culture that prioritizes work-life balance for employees in Wichita, KS and those interested in careers in Virginia and beyond.

As a key member of our support team, you will utilize your technical expertise to resolve client issues, ensuring a seamless user experience. We value self-motivated individuals who are eager to learn and thrive in a dynamic environment.

What You'll Do:

• Provide high-quality technical support via phone, email, and chat to a diverse client base.
• Troubleshoot hardware and software issues efficiently and accurately.
• Document technical solutions and maintain accurate customer records in our CRM system.
• Collaborate with senior team members to resolve complex technical challenges.
• Stay updated on the latest technology trends and internal software updates.
• Contribute to a positive team culture by sharing knowledge and assisting peers.

Requirements:

• High school diploma or equivalent; Associate’s degree in IT or related field preferred.
• Proven experience in customer service or technical support is a plus.
• Basic knowledge of Windows, macOS, and troubleshooting protocols.
• Strong communication skills with the ability to explain complex concepts simply.
• Reliable internet connection and a dedicated workspace at home.
• Ability to work a flexible schedule, including evenings and weekends as needed.