Job Description
Are you seeking a flexible career in Denver, CO? TechHorizon Solutions is currently looking for a Part-Time Technical Support Specialist to join our remote-first team. We pride ourselves on offering a dynamic work environment where your schedule is yours to manage, allowing you to excel professionally while balancing your personal life.
As a key member of our support team, you will help our clients navigate technical challenges with ease. Whether you are an experienced tech veteran or a motivated professional looking for part-time flexibility, we provide the training and tools you need to succeed. Don't miss this opportunity to advance your career with a company that values your time and contribution.
Why Apply?
- Flexible Schedule: Choose your own hours to fit your lifestyle.
- Remote Work: Work from the comfort of your home in Denver.
- Growth Opportunities: Clear paths for career advancement within the tech industry.
What You Will Do
- Provide expert technical assistance via chat, email, and phone to resolve customer inquiries.
- Diagnose and troubleshoot software, hardware, and network issues efficiently.
- Maintain accurate records of technical interactions and resolutions in our CRM system.
- Collaborate with cross-functional teams to improve product features based on user feedback.
- Stay updated on the latest technology trends to provide cutting-edge support.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field is a plus.
- 1+ years of experience in technical support, customer service, or IT help desk roles.
- Strong problem-solving skills and the ability to explain complex concepts simply.
- Reliable, high-speed internet connection and a quiet workspace.
- Self-motivated with the ability to work independently and manage your own time effectively.
Responsibilities
- Provide expert technical assistance via chat, email, and phone to resolve customer inquiries.
- Diagnose and troubleshoot software, hardware, and network issues efficiently.
- Maintain accurate records of technical interactions and resolutions in our CRM system.
- Collaborate with cross-functional teams to improve product features based on user feedback.
- Stay updated on the latest technology trends to provide cutting-edge support.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field is a plus.
- 1+ years of experience in technical support, customer service, or IT help desk roles.
- Strong problem-solving skills and the ability to explain complex concepts simply.
- Reliable, high-speed internet connection and a quiet workspace.
- Self-motivated with the ability to work independently and manage your own time effectively.