Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Join our dynamic team as a Part-Time Remote Technical Support Specialist. Based in Jacksonville, Texas, you will provide exceptional technical assistance to our diverse clientele from the comfort of your home.
We value work-life balance and offer a fully remote environment where your expertise makes a real impact. This is an excellent opportunity for individuals seeking part-time work without sacrificing career growth.
Responsibilities
- Provide timely and accurate technical support via chat, email, and phone.
- Troubleshoot hardware and software issues for remote clients efficiently.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the engineering team to escalate and resolve complex technical bugs.
- Maintain a high level of customer satisfaction and retention through clear communication.
- Stay updated on the latest technology trends to provide informed support.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1+ years of experience in technical support or IT helpdesk.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and manage a flexible schedule.
- Reliable high-speed internet connection.