Job Description
Are you seeking a work-life balance that accommodates your personal commitments? Horizon Talent Solutions is currently hiring Part-Time Remote Customer Service Representatives for our Virginia-based team. We value flexibility and are looking for self-motivated individuals who can thrive in a remote environment.
As a key member of our support team, you will be the first point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally. This position offers a competitive hourly rate and the ability to set your own hours around your existing schedule.
Why Join Us?
- Flexible Schedule: Choose the hours that work best for you.
- Remote Work: Eliminate the commute and work from the comfort of your home.
- Competitive Pay: Earn between $22.00 and $45.00 per hour based on experience.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve client issues and complaints with a focus on customer satisfaction and retention.
- Update and maintain accurate customer records in our CRM database.
- Assist with basic account management and transaction processing.
- Collaborate with team leads to improve service protocols and operational efficiency.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Must have a stable high-speed internet connection and a quiet workspace.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently with minimal supervision.