Job Description
Apex Digital Solutions is seeking a dedicated Part-Time Remote Customer Support Specialist to join our expanding team in Detroit, Michigan.
We are committed to providing exceptional service to our clients and are looking for individuals who are flexible, reliable, and eager to grow. This position is ideal for those seeking part-time work in Detroit with the convenience of remote flexibility.
What We Offer:
- Flexible schedule tailored to your availability.
- Competitive hourly wage ($18.00 - $25.00).
- Opportunity for professional development.
Responsibilities
- Manage incoming customer inquiries via email, chat, and phone.
- Troubleshoot technical issues and provide step-by-step solutions.
- Maintain accurate records of customer interactions and issue resolutions.
- Collaborate with the technical team to escalate complex problems.
- Contribute to the ongoing improvement of our knowledge base.
- Participate in daily team meetings and training.
Qualifications
- High school diploma or equivalent required.
- 1+ years of experience in customer service or technical support.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently from a remote location.
- Must reside within the Detroit, MI area.