Job Description
Are you a tech-savvy professional looking for flexible part-time work in Phoenix, AZ? Apex Digital Solutions is seeking a dedicated Remote IT Support Specialist to join our dynamic team. We value work-life balance and offer a schedule that fits your lifestyle while delivering exceptional technical assistance to our clients.
In this role, you will be the first point of contact for technical inquiries, resolving issues efficiently and professionally. Whether you are an experienced IT pro or looking to start your career, this position offers the perfect blend of technical challenges and scheduling freedom.
Responsibilities
- Provide Tier 1 Technical Support: Troubleshoot hardware, software, and network issues via phone, email, and remote access tools.
- Manage Customer Tickets: Log and track all support requests using our ticketing system (Zendesk/Jira) to ensure timely resolutions.
- Remote Troubleshooting: Diagnose and resolve technical problems for remote clients, ensuring 99% uptime satisfaction.
- Documentation: Maintain accurate records of incidents, solutions, and hardware inventory.
- Flexible Scheduling: Work set hours that fit around your personal commitments, with no weekend or late-night shifts required.
- Collaboration: Communicate effectively with the broader support team to share knowledge and best practices.
Qualifications
- Experience: 1-3 years of experience in IT support, help desk, or customer service.
- Technical Skills: Proficiency in Windows and macOS operating systems, troubleshooting printers, and configuring email clients.
- Communication: Excellent written and verbal communication skills with a customer-centric approach.
- Tools: Familiarity with remote support tools (TeamViewer, AnyDesk) and ticketing systems.
- Education: Associate degree in Computer Science or related field preferred; high school diploma with equivalent experience accepted.
- Availability: Must be available for a set part-time schedule (e.g., 20 hours/week) during business hours.