Job Description
Join the Apex Digital Solutions Team!
We are seeking a highly motivated and detail-oriented Part-Time Customer Support Specialist to join our remote workforce. If you are looking for a flexible schedule with an immediate start date, this is the perfect opportunity for you. We support clients in both Oklahoma City and California, offering a hybrid work environment that prioritizes work-life balance.
As a member of our team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally.
Why Apply?
- Flexible Schedule: Set your own hours around your lifestyle.
- Immediate Hire: Onboarding starts immediately upon selection.
- Remote/Hybrid: Work from the comfort of your home or a local Oklahoma City office.
- Competitive Pay: Earn $22 - $28 per hour.
Responsibilities
- Manage high volumes of incoming customer inquiries via email, chat, and phone with a focus on Oklahoma City and California clients.
- Accurately update and maintain customer databases with new information and service requests.
- Resolve customer complaints and issues efficiently to ensure high retention rates.
- Process orders, returns, and exchanges with a high degree of accuracy.
- Collaborate with the sales team to provide product feedback and support.
- Prepare daily reports on customer interactions and satisfaction levels.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or technical support (1+ years preferred).
- Proficient in Microsoft Office Suite and Google Workspace.
- Excellent written and verbal communication skills.
- Ability to type 40+ WPM with high accuracy.
- Self-starter with the ability to work independently in a remote setting.