Job Description
We are seeking a dedicated Part-Time Remote Customer Support Specialist to join our dynamic team in Austin, Texas. If you value a flexible schedule and want to make a tangible impact, we want to hear from you.
As a key member of our support team, you will bridge the gap between our clients and our technical solutions, ensuring a seamless experience for everyone we serve.
Responsibilities
- Provide exceptional technical support to clients via chat, email, and phone.
- Manage and resolve incoming customer inquiries efficiently within established SLA guidelines.
- Maintain accurate and up-to-date records of all interactions in our CRM system.
- Collaborate with the engineering team to escalate and document complex bugs.
- Contribute to the growth of our knowledge base with helpful troubleshooting articles.
- Adhere to company policies regarding data privacy and security.
Qualifications
- High school diploma or equivalent; associate degree in IT or related field preferred.
- 1+ years of experience in customer support or technical helpdesk.
- Strong problem-solving skills and the ability to think critically under pressure.
- Reliable internet connection and a dedicated home office setup.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote environment.