Job Description
Join Our Remote Team Immediately! Tampa Connect Solutions is urgently seeking motivated individuals for part-time evening and weekend customer support roles. Work from the comfort of your home while providing exceptional service to our growing client base. Enjoy flexible scheduling, competitive pay, and a supportive virtual environment.
Why You'll Love This Role:
- No commute – fully remote position
- Competitive hourly pay with growth opportunities
- Comprehensive training provided
- Flexible evening/weekend scheduling
- Health benefits available for qualifying positions
Ready to start your remote career? Apply today and become part of our innovative team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during assigned evening/weekend shifts
- Resolve technical issues and provide product support for SaaS clients
- Maintain detailed customer interaction records in CRM systems
- Collaborate with team leads to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing product training sessions
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or technical support experience
- Proficient with remote communication tools (Zoom, Slack, CRM)
- Exceptional problem-solving and communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Flexibility to cover various evening/weekend shifts
- Basic technical troubleshooting knowledge