Job Description
Join our award-winning remote team as a Part-Time Customer Success Specialist! We're urgently hiring for flexible, fully remote positions based in New York. Enjoy the perfect work-life balance with our 20-25 hour/week schedule while supporting high-value clients across the US. This is your chance to make an impact without compromising your personal commitments.
Why Join Us?
• Competitive hourly rates with performance bonuses
• 100% remote work with flexible scheduling
• Comprehensive training and career development
• Health benefits and retirement options (pro-rated)
• Collaborative virtual team environment
Responsibilities
- Manage and nurture client relationships through proactive communication
- Resolve technical inquiries and account issues via phone/email/chat
- Implement customer retention strategies and upsell opportunities
- Collaborate with cross-functional teams to enhance service delivery
- Document interactions and maintain accurate CRM records
- Analyze customer feedback to drive product improvements
- Participate in bi-weekly team meetings and training sessions
Qualifications
- 2+ years in customer service or account management
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available 4-5 hours/day between 9 AM-6 PM EST
- High-speed internet and quiet home office setup
- Associate degree or equivalent experience required