Job Description
Welcome to KC Night Operations, where we are revolutionizing customer service for the evening and weekend hours. We are looking for dedicated professionals to join our dynamic team in Kansas City, MO. If you thrive in a fast-paced environment and enjoy the flexibility of a part-time schedule, we want to hear from you.
As a part of our night shift team, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and empathy. We offer a modern work environment, competitive compensation, and a supportive culture that values work-life balance.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening and weekend shifts.
- Resolve complex customer inquiries and troubleshoot technical issues promptly.
- Log detailed records of interactions and resolutions in our CRM system.
- Collaborate with day shift supervisors to ensure seamless workflow continuity.
- Stay updated on product knowledge and company policies to provide accurate information.
- Escalate critical issues to senior management when necessary.
Qualifications
- High School Diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer service or technical support.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Basic computer proficiency and familiarity with CRM software.
- Reliable transportation and a positive attitude.