Job Description
Join our award-winning remote team and transform your spare time into serious income! We're urgently hiring motivated Part-Time Customer Specialists in Seattle to support our fast-growing tech clients. Enjoy flexible 20-25 hour/week schedules with full remote work benefits – no commute required!
Why choose us?
- Competitive hourly pay ($20-25/hr) + performance bonuses
- Comprehensive training & ongoing career development
- Health, vision, and dental benefits for part-timers
- Referral program with up to $500 bonuses
Responsibilities
- Delocate customer inquiries via email, chat, and virtual phone support
- Process orders and troubleshoot technical issues using CRM tools
- Collaborate with cross-functional teams to resolve escalations
- Maintain detailed records in Salesforce and internal databases
- Identify upsell opportunities during customer interactions
- Participate in bi-weekly team training sessions
- Meet/exceed monthly performance KPIs (response time, CSAT)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (remote OK)
- Proficiency with G Suite, Zendesk, and CRM platforms
- Exceptional written communication skills in English
- Reliable high-speed internet connection and quiet home office
- Available to work evenings/weekends (flexible scheduling)
- Proven problem-solving ability with attention to detail
- Must pass background check and drug screening