Job Description
Are you a motivated student or professional looking for a flexible part-time opportunity? Horizon Support Group is seeking dedicated Customer Service Representatives to join our dynamic team in Charlotte, NC.
We pride ourselves on providing a supportive work environment that respects your academic schedule and lifestyle. Our role is perfect for students who need a job that offers weekly paychecks and the flexibility to manage their class workload.
Why Apply With Us?
- Weekly Pay: Get paid every Friday with no waiting periods.
- Student Friendly: Flexible scheduling to fit around your classes and exams.
- Remote Work: Work from the comfort of your own home.
- Comprehensive Training: No prior experience required; we provide all the tools you need to succeed.
Join a team that values your time and invests in your growth. Apply today to start your career with us!
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a high level of professionalism and empathy.
- Assist customers with product information, troubleshooting technical issues, and navigating our platform.
- Document all customer interactions and transactions accurately in the internal CRM system.
- Identify customer needs and provide solutions that ensure a positive experience.
- Collaborate with the support team to resolve escalated issues and improve service processes.
- Stay updated on product knowledge and service policies to provide accurate information.
Qualifications
- High School Diploma or GED required; College students are highly encouraged to apply.
- Reliable high-speed internet connection and a quiet workspace are essential.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Ability to manage time effectively and work independently in a remote setting.
- Basic computer literacy and proficiency with Microsoft Office Suite.