Job Description
Are you an early bird? Or a night owl? Apex Digital Solutions is urgently seeking a dedicated Part-Time Technical Support Specialist to join our Miami team. We offer competitive pay and the flexibility of evening and weekend shifts, perfect for students or those looking for a second income.
Why Join Us?
- Competitive Pay: Earn between $22.00 - $28.00 per hour.
- Flexible Scheduling: Work evenings and weekends with a schedule tailored to your life.
- Modern Environment: Join a cutting-edge tech company in the heart of Miami.
- Growth Opportunities: Potential for full-time conversion based on performance.
We are looking for a problem-solver who thrives in a dynamic environment and can provide exceptional support to our clients during off-peak hours.
Responsibilities
- Provide timely and accurate technical support to clients via phone, email, and chat during evening and weekend shifts.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all technical issues and resolutions in the CRM system.
- Escalate complex issues to senior engineers while keeping the client informed of the resolution status.
- Conduct routine system checks and performance monitoring.
- Collaborate with the day-shift team to ensure seamless service continuity.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Ability to work independently in a night shift environment.
- Problem-solving mindset with a focus on customer satisfaction.