Job Description
Join Tampa Connect Solutions as a Part-Time Night Shift Remote Customer Specialist and unlock flexible career opportunities while balancing your studies! We're hiring now for motivated individuals in Tampa, FL to deliver exceptional customer experiences during evening hours. Enjoy the freedom to work remotely with competitive compensation and a supportive environment perfect for students seeking work-life balance.
As a key member of our virtual team, you'll resolve inquiries, troubleshoot issues, and build lasting client relationships—all from the comfort of your home. Our night shift schedule (10 PM - 6 AM) allows you to earn income while pursuing your academic goals. No prior experience? No problem! We provide comprehensive training to set you up for success.
Why Tampa Connect Solutions? We offer:
- Flexible scheduling around your classes
- Performance-based bonuses
- Free professional development resources
- Collaborative remote team culture
- Health benefits for qualifying positions
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours
- Resolve technical issues using troubleshooting guides and knowledge base
- Maintain accurate customer records in CRM systems
- Collaborate with global teams to escalate complex problems
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent (students currently enrolled welcome)
- Reliable high-speed internet and quiet home workspace
- Strong written and verbal communication skills
- Ability to multitask and prioritize tasks independently
- Basic computer proficiency (MS Office, CRM platforms)
- Comfort working during night shift hours (10 PM - 6 AM)
- Customer service experience preferred but not required
- Must pass background check and drug screening