Job Description
Are you a night owl looking for a rewarding career without the rigid 9-to-5 grind? Apex Logistics Solutions is seeking a highly motivated Part-Time Night Shift Customer Support Specialist to join our elite team in Arlington, Virginia.
We pride ourselves on exceptional service and operational excellence. As a key player in our night operations, you will ensure our clients receive seamless support during off-hours, maintaining our high standards of quality and reliability while enjoying a flexible schedule that fits your lifestyle.
Why Join Apex Logistics?
- Flexible Schedule: Choose shifts that work for you.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Growth: Clear pathways for advancement within the company.
- Modern Environment: Work with cutting-edge technology.
Responsibilities
- Manage and resolve incoming customer inquiries via phone and email during night shifts with a high degree of professionalism.
- Process orders, returns, and exchanges with high accuracy and speed to ensure customer satisfaction.
- Update and maintain accurate customer account information in our CRM system in real-time.
- Identify complex issues and escalate them to the morning shift supervisor for immediate resolution.
- Maintain a positive and helpful demeanor while handling high-volume call queues.
- Ensure strict adherence to company policies, safety protocols, and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or logistics is a plus.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong computer literacy, including proficiency in Microsoft Office Suite and CRM software.
- Excellent verbal communication skills and active listening abilities.
- Ability to work independently with minimal supervision during off-hours.