Job Description
Are you seeking a flexible schedule with competitive pay? Apex Support Solutions is currently hiring dedicated professionals to join our evening and night shift team in Boston, MA. We pride ourselves on delivering exceptional customer service and offer a dynamic work environment where your contributions matter.
As a Night Shift Specialist, you will be the first line of support for our clients, ensuring that every interaction is met with patience, professionalism, and efficiency. This is an excellent opportunity for those looking for evening part-time jobs with a reputable company.
Why Join Us?
- Flexible Scheduling: Choose the hours that work best for your lifestyle.
- Competitive Pay: Earn between $20.00 and $25.00 per hour.
- Modern Environment: Work in a state-of-the-art facility in the heart of Boston.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone, email, and chat during evening and night shifts.
- Provide accurate information regarding products, services, and account status to ensure customer satisfaction.
- Document all interactions and issues in our CRM system with precision and attention to detail.
- Collaborate with the day-shift team to ensure seamless communication and issue resolution.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Strong ability to work independently and manage time effectively during night hours.
- Excellent verbal and written communication skills with a professional tone.
- Proficiency with basic computer applications and CRM software.
- Willingness to work flexible shifts, including weekends and holidays.