Job Description
Are you a night owl looking for a flexible schedule? We are seeking a dedicated Part-Time Night Shift Customer Support Specialist to join our team in Atlanta, Georgia.
This role is perfect for professionals seeking a healthy work-life balance without sacrificing career growth. Enjoy the quiet of the night while providing critical technical support to our enterprise clients. We offer a competitive hourly rate, comprehensive benefits for part-time staff, and a supportive remote-friendly environment.
Why You'll Love Working With Us:
- Flexible Scheduling: Focus on your personal life with our structured evening and weekend shifts.
- Competitive Pay: Earn $18–$22/hour based on experience.
- Professional Growth: Opportunities to upskill in IT support and customer relationship management.
What You'll Do:
- Manage and resolve incoming customer support tickets via chat, email, and phone during evening and weekend hours.
- Provide technical troubleshooting and software assistance for enterprise-level clients.
- Document all interactions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Maintain a high standard of professionalism and empathy, regardless of the time of day.
What We're Looking For:
- Previous experience in customer support or a technical help desk (1+ years preferred).
- Reliable transportation for night shift work.
- Strong problem-solving skills and a technical aptitude for computers and software.
- Ability to work evenings, weekends, and holidays as required.
- High school diploma or equivalent; an Associate degree in IT is a plus.
Responsibilities
- Manage and resolve incoming customer support tickets via chat, email, and phone during evening and weekend hours.
- Provide technical troubleshooting and software assistance for enterprise-level clients.
- Document all interactions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Maintain a high standard of professionalism and empathy, regardless of the time of day.
Qualifications
- Previous experience in customer support or a technical help desk (1+ years preferred).
- Reliable transportation for night shift work.
- Strong problem-solving skills and a technical aptitude for computers and software.
- Ability to work evenings, weekends, and holidays as required.
- High school diploma or equivalent; an Associate degree in IT is a plus.