Job Description
Are you looking for a flexible career path that fits your lifestyle? Apex Logistics Solutions is currently seeking dedicated professionals to join our team for our Part-Time Night Shift program in Jacksonville, Ohio. We pride ourselves on providing exceptional service to our clients while offering a supportive and modern work environment.
In this role, you will play a critical part in our 24/7 operations, ensuring seamless communication and resolution of client inquiries. We value work-life balance and offer a competitive benefits package for our night shift team members.
Why Join Us?
- Flexible Schedule: Choose shifts that work for you.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Modern Tools: Work with the latest technology.
- Growth Opportunities: Clear pathways for career advancement.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat during night hours.
- Resolve customer issues and complaints efficiently while maintaining a professional and empathetic tone.
- Enter and update customer account information accurately into our CRM systems.
- Collaborate with the day-shift team to ensure seamless workflow and continuity of service.
- Adhere to company policies, procedures, and quality assurance standards.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience in a call center or support environment is a plus.
- Must be available to work flexible night shift schedules (e.g., 10:00 PM - 6:00 AM).
- Proficient in Microsoft Office Suite and basic computer navigation.
- Strong communication skills and the ability to de-escalate difficult situations.
- Ability to work independently and stay focused during quiet periods.