Job Description
Join our dynamic team at Night Owl Solutions LLC, where we value flexibility and growth! We're seeking motivated students for part-time night shift roles in Columbus, OH. This position offers competitive pay, schedule flexibility around your classes, and hands-on experience in a fast-paced environment. Perfect for balancing academics with career development while contributing to innovative tech support solutions.
Responsibilities
- Provide exceptional customer support via phone, chat, and email during night hours
- Troubleshoot technical issues for enterprise clients using diagnostic tools
- Document interactions accurately in CRM systems with attention to detail
- Collaborate with cross-functional teams to resolve escalated cases
- Monitor system performance and report anomalies to senior staff
- Adhere to security protocols for sensitive client data
- Participate in monthly training sessions to enhance technical skills
Qualifications
- Currently enrolled in any accredited college/university (students encouraged)
- Strong verbal/written communication skills with professional demeanor
- Basic proficiency in troubleshooting software/hardware issues
- Ability to work independently during night shifts with minimal supervision
- Flexible schedule availability between 10 PM - 6 AM
- Comfortable navigating multiple digital platforms simultaneously
- Previous customer service or tech support experience preferred