Job Description
Join Tampa Bay Connect Services as a Part-Time Night Shift Customer Specialist and thrive in a flexible remote environment! We're actively seeking motivated individuals, including students and career-changers, to provide exceptional support during evening hours. This role offers competitive pay, full training, and the perfect work-life balance for those seeking non-traditional schedules. Enjoy the freedom of working from anywhere while making a meaningful impact on our clients' experiences.
Why Work With Us?
- Flexible evening shifts (11 PM - 7 AM EST)
- Remote work with provided equipment
- Comprehensive paid training
- Performance-based incentives
- Student-friendly scheduling
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during night shifts
- Resolve inquiries and troubleshoot technical issues efficiently
- Maintain accurate documentation of customer interactions
- Collaborate with cross-functional teams to escalate complex cases
- Adhere to company SLAs and quality standards
- Contribute to continuous improvement initiatives
- Participate in monthly team meetings (virtual)
Qualifications
- High school diploma or equivalent (students welcome)
- Strong written and verbal communication skills
- Basic computer proficiency and typing speed (30+ WPM)
- Reliable high-speed internet connection
- Ability to work independently during night hours
- Customer service experience preferred (not required)
- Must be authorized to work in the US
- Background check required post-offer