Job Description
Join Tampa's leading remote customer support team! We're seeking motivated individuals for flexible night shift roles perfect for students or professionals seeking supplemental income. Enjoy the freedom of working from anywhere while providing exceptional service to our diverse client base.
Why You'll Love This Role:
- Competitive hourly pay + performance bonuses
- 100% remote work setup (equipment provided)
- Flexible scheduling around your academic or personal commitments
- Comprehensive training and career growth opportunities
- Inclusive, student-friendly culture
Responsibilities
- Deliver professional customer support via phone, chat, and email during night shifts
- Resolve product inquiries, technical issues, and billing concerns
- Maintain accurate customer records in CRM systems
- Collaborate with global teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify process improvement opportunities
- Adhere to company security protocols for data protection
Qualifications
- High school diploma or equivalent (current students encouraged to apply)
- Minimum 6 months customer service experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet connection
- Ability to work independently during night hours (11 PM - 7 AM ET)
- Basic troubleshooting knowledge for common tech issues
- Flexibility to adapt to changing client needs