Job Description
We are seeking a detail-oriented Part-Time IT Support Specialist to join our growing team in Austin, Texas. This role is perfect for professionals looking for a flexible schedule without sacrificing career growth. Enjoy the peace of mind that comes with weekly pay and a modern, collaborative work environment.
As part of our technical team, you will play a crucial role in ensuring our internal systems run smoothly while providing top-tier support to our clients.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone and email.
- Manage and resolve incoming IT help desk tickets efficiently.
- Perform system updates, patch management, and basic troubleshooting.
- Document all support interactions and resolutions in our ticketing system.
- Assist in the setup and configuration of new employee workstations.
- Maintain inventory of IT assets and supplies.
Qualifications
- High school diploma or equivalent; Associate degree in IT preferred.
- CompTIA A+ Certification or equivalent technical knowledge.
- 1+ years of experience in a help desk or technical support role.
- Strong knowledge of Windows, macOS, and common office applications.
- Excellent written and verbal communication skills.
- Ability to adapt to a dynamic work schedule.