Job Description
Are you seeking a part-time job that offers the flexibility to balance your personal life with your professional goals? TechFlow Solutions is currently looking for a dedicated IT Support Specialist to join our team in Raleigh, North Carolina. We pride ourselves on providing a dynamic work environment where you can thrive with a flexible schedule.
As a member of our team, you will play a crucial role in maintaining our technological infrastructure and ensuring our employees have the support they need. We welcome applicants from all over the country, including those interested in opportunities in Baltimore, MD or anywhere in North Carolina.
Why Join Us?
As a member of our team, you will play a crucial role in maintaining our technological infrastructure and ensuring our employees have the support they need. We welcome applicants from all over the country, including those interested in opportunities in Baltimore, MD or anywhere in North Carolina.
Why Join Us?
- Flexible working hours to suit your lifestyle.
- Competitive hourly rate and benefits package.
- Opportunity for growth within a growing tech company.
- Remote and on-site hybrid options available.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues efficiently.
- Assist with the deployment, configuration, and maintenance of desktop and laptop devices.
- Manage user access accounts, permissions, and security protocols.
- Document technical issues, resolutions, and maintain accurate logs.
- Collaborate with the senior IT team to implement new technologies.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology preferred.
- 1-2 years of experience in IT support or help desk environment.
- Familiarity with Windows, macOS, and common office software.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Ability to work independently and manage time effectively.