Job Description
Are you seeking a flexible part-time opportunity in Virginia Beach? TechNova Solutions is currently hiring immediately for a dedicated IT Support Specialist. We pride ourselves on our dynamic work environment and are looking for individuals who thrive in a fast-paced setting while enjoying a schedule that adapts to their life.
In this role, you will provide top-tier technical assistance to our diverse client base. We offer a competitive hourly rate, a supportive team culture, and the chance to make a tangible impact from day one.
Why Join Us?
- Immediate Start: Onboard and begin contributing within days.
- Flexible Schedule: Choose shifts that fit your availability.
- Remote Options: Work from home or our Virginia Beach office.
- Competitive Pay: $18.00 - $24.00 per hour based on experience.
Responsibilities
- Provide timely and professional technical support via phone, email, and remote access tools.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Document all technical issues, resolutions, and customer interactions in our CRM system.
- Perform routine system maintenance and updates to ensure optimal performance.
- Collaborate with the senior engineering team to identify recurring issues and implement solutions.
- Assist in the setup and configuration of new devices and workstations.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in IT support, help desk, or customer service.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Proficiency in Windows and macOS operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.