Job Description
We are urgently hiring a motivated Part-Time IT Support Specialist to join our dynamic team in Chicago, IL. If you are seeking a flexible schedule and an immediate start, we invite you to apply today.
At Apex Digital Solutions, we are committed to excellence and innovation. As a part-time member of our staff, you will play a crucial role in maintaining our high standards of technical service and client satisfaction.
Responsibilities
- Provide top-tier technical support and troubleshooting for hardware and software issues.
- Manage and resolve incoming support tickets efficiently and accurately.
- Assist with the installation, configuration, and maintenance of computer systems and networks.
- Document technical issues and resolutions in our internal knowledge base.
- Collaborate with the team to improve overall system performance.
- Ensure strict adherence to company security protocols.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology is preferred.
- Previous experience in technical support, helpdesk, or customer service is a plus.
- Strong problem-solving skills and the ability to diagnose technical issues quickly.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and basic network troubleshooting.
- Reliable internet connection and a dedicated workspace.