Job Description
Are you looking for a part-time role that fits your lifestyle?
We are urgently hiring a talented Part-Time IT Support Specialist to join our growing team in Columbus, OH. At Apex Digital Solutions, we value flexibility, innovation, and top-tier customer service. If you have a knack for technology and a desire to work on your own schedule, this is the perfect opportunity for you.
As a key member of our technical team, you will help bridge the gap between our clients and cutting-edge technology solutions. We offer a competitive hourly rate and a supportive work environment where your contributions matter immediately.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Competitive hourly pay ($18.00 - $24.00).
- Opportunity for skill development in a modern tech environment.
- Located in the heart of Columbus.
About the Role:
We are seeking a proactive individual to handle technical inquiries and ensure our systems run smoothly. This is a remote-friendly/hybrid position designed for those who thrive in a dynamic setting.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Manage and prioritize incoming support tickets and inquiries in a timely manner.
- Conduct remote diagnostics and guide clients through technical solutions.
- Document all technical interactions and resolutions in our ticketing system.
- Collaborate with the senior engineering team to improve system workflows.
- Ensure data security and privacy compliance during all technical interactions.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology preferred.
- 1-2 years of experience in IT support, customer service, or a related technical field.
- Strong knowledge of operating systems (Windows, macOS) and common office software.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users in plain English.
- Must be available for a flexible schedule, including evenings and weekends if required.