Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Nexus Tech Solutions is urgently hiring for our Evening and Weekend support team in Austin, Texas.
We are seeking a dedicated Part-Time IT Support Specialist to join our dynamic team. This role is perfect for individuals seeking work-life balance while contributing to critical technical operations. You will be the first line of defense for our clients, ensuring seamless operations during off-hours.
Why Join Us?
- Flexible Evening & Weekend Schedule
- Competitive hourly rate ($20 - $25/hr)
- Remote and On-site support opportunities
Responsibilities
- Diagnose and Resolve Issues: Troubleshoot hardware, software, and network problems for clients via remote access and phone support.
- Manage Shifts: Work a rotating schedule of evenings (4:00 PM - 12:00 AM) and weekends to ensure 24/7 coverage.
- Ticket Management: Log, track, and update support tickets accurately in our CRM system.
- Client Communication: Deliver clear, professional explanations to non-technical users regarding technical issues and resolutions.
- System Maintenance: Assist with routine software updates and security patching during off-peak hours.
Qualifications
- Experience: 1+ years of experience in IT support, help desk, or customer service.
- Availability: Must be available to work evenings and weekends without exception.
- Technical Skills: Proficiency in Windows, macOS, and basic networking (TCP/IP).
- Communication: Excellent verbal and written communication skills.
- Tools: Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.