Job Description
Are you looking for a rewarding role that offers the flexibility of evening and weekend hours? Nexus Systems Inc. is currently seeking a detail-oriented Part-Time IT Support Specialist to join our dynamic team in Tampa, FL.
In this pivotal role, you will ensure our internal infrastructure runs smoothly, supporting employees with technical inquiries and resolving system issues efficiently. We value reliability, technical acumen, and a positive customer service attitude.
Why Join Us?
- Flexible Schedule: Enjoy the work-life balance of evening and weekend shifts.
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Growth Opportunities: Clear pathways to full-time roles and professional certifications.
Take the next step in your career with a company that prioritizes its team.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues for desktops, laptops, and printers.
- Assist with network connectivity, VPN setup, and Wi-Fi configuration.
- Maintain accurate records of support tickets and resolutions in the knowledge base.
- Perform routine system updates, patch management, and security scans.
- Onboard new employees by setting up their workstations and accounts.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- 1-2 years of experience in IT support, help desk, or customer service.
- Strong knowledge of Microsoft Windows, macOS, and Google Workspace.
- Excellent problem-solving skills and ability to explain technical concepts clearly.
- Ability to work independently during evening and weekend shifts.
- CompTIA A+ certification is a significant plus.