Job Description
Join Detroit's fastest-growing customer service team! Detroit Innovations Group is seeking dynamic Part-Time and Full-Time Customer Service Specialists to deliver exceptional client experiences. Work in our state-of-the-art downtown Detroit office with flexible scheduling and competitive benefits. Perfect for students, career changers, and experienced professionals seeking work-life balance.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Update CRM systems with accurate client interaction data
- Collaborate with sales and support teams to enhance service quality
- Contribute to monthly service improvement initiatives
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Detroit metro residents strongly preferred