Job Description
Urgently Hiring in Austin, GA! Join our dynamic team as a Customer Service Specialist with flexible evening and weekend shifts. We're seeking passionate individuals to deliver exceptional support while advancing their careers in a growth-oriented environment. Full-time opportunities also available for top performers. Apply today and become part of our success story!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and product inquiries efficiently
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet performance metrics for resolution time, customer satisfaction, and quality scores
- Participate in ongoing training to enhance product knowledge and service skills
- Support seasonal peak periods during evenings, weekends, and holidays
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to work flexible schedules including evenings, weekends, and holidays
- Strong problem-solving abilities with attention to detail
- Positive attitude and resilience in high-pressure situations
- Valid driver's license (for occasional off-site client meetings)